Shipping and Returns

Shipping and Returns Policy

Shipping

  • Processing Time: Orders are typically processed within 1-2 business days.
  • Shipping Methods and Times: We offer standard and expedited shipping. Delivery times may vary based on your location and the shipping option selected at checkout.
  • Shipping Costs: Shipping fees are calculated at checkout based on your chosen method and destination. Free shipping may be available for orders over a specified amount (where applicable).

Order Tracking

  • A tracking number will be provided once your order ships. You can track your order using the link in your confirmation email.

International Shipping

  • Duties and taxes for international orders are the responsibility of the customer. Additional fees may be applied by your local customs office.

Returns

Runocam offers a 30-day return policy for eligible products from the date of delivery.

  • Eligibility:
    • Products must be in new or like-new condition with all original packaging, accessories, and documentation.
    • Items damaged due to misuse or mishandling are not eligible for return.
  • Return Process:
    1. Contact our customer support team to request a return authorization.
    2. Follow the provided instructions to return your item.
    3. Refunds are issued to the original payment method once the return is processed.
  • Return Shipping Costs:
    • Customers are responsible for return shipping unless the product is defective or we made an error in your order.

Refunds

  • Refunds typically process within 5-10 business days after the return is received and inspected.
  • Original shipping charges are non-refundable, except in cases of error or defective products.

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